How can we help?
Browse the topics below for quick answers, or send us a message and we will get back to you directly.
support@easy-mapper.comConnection issues
Make sure your adapter is compatible with your device port (USB-C or Lightning) and that the projector is set to the correct HDMI input. For AirPlay, verify both devices are on the same Wi-Fi network.
See the connection guideSubscription or billing
Subscriptions are managed by Apple. To restore a purchase, open the app, tap the icon in the top right, then tap Restore Purchase. To cancel, go to iOS Settings → Your Name → Subscriptions.
FAQ: pricing & subscriptionsPicking the right projector
Most HDMI projectors work out of the box with easy-mapper. Our projector guide walks through brightness, throw distance, and the models we have tested.
Open the projector guideRefund requests
Refunds are processed by Apple, not by us. Visit reportaproblem.apple.com, sign in, and submit a refund request for the easy-mapper charge.
reportaproblem.apple.comData and privacy
For questions about what data easy-mapper collects or to request deletion of your data, see our Privacy Policy or our Data Deletion page.
Data Deletion requestStill need help?
Email us with your device model, iOS version, and a brief description of the problem. We read every message and usually reply within one business day.
support@easy-mapper.comHelpful to include
- Device model (e.g. iPhone 15 Pro)
- iOS version
- easy-mapper version (visible in the app settings)
- Projector make and model
- Connection method — wired or AirPlay
- A brief description of what you expected vs. what happened