Support

How can we help?

Browse the topics below for quick answers, or email us. Messages are read and answered personally by Abhinav Bhardwaj, usually within one business day.

founders@easy-mapper.xyz

Connection issues

Make sure your adapter matches your device port (USB-C or Lightning) and that the projector is set to the correct HDMI input. For AirPlay, both devices need the same Wi-Fi network.

See the connection guide

Subscription or billing

Subscriptions are managed by Apple. To restore a purchase, open the app, tap the icon in the top right, then tap Restore Purchase. To cancel, go to iOS Settings → Your Name → Subscriptions.

FAQ: pricing and subscriptions

Picking the right projector

Most HDMI projectors work out of the box with EasyMapper Studio. The projector guide walks through brightness, throw distance, and the categories we recommend.

Open the projector guide

Refund requests

Refunds are processed by Apple, not by us. Visit reportaproblem.apple.com, sign in, and submit a refund request for the EasyMapper Studio charge.

reportaproblem.apple.com

Data and privacy

For questions about what EasyMapper Studio collects, or to request deletion of your data, see the Privacy Policy or the Data Deletion page.

Data deletion request

Quick answers

Which devices work?: Any iPhone or iPad on iOS 15.1 or later that can send video to an external display, over HDMI through an adapter or wirelessly with AirPlay.
Can I run two projectors?: One projector per device. For more outputs, run EasyMapper Studio on a second iPhone or iPad alongside the first.
Can I use my own videos?: Yes. Import from Photos or Files and drop them onto any layer. Loops, still images and short clips all work.
Does it work on battery power?: Yes. The app doesn't care where the power comes from, so battery projectors work well for outdoor setups.

Planning a project rather than fixing one? The use cases show what each setup needs, and the projection mapping guides walk through houses, windows and gigs step by step. The full FAQ covers pricing and devices in more detail.

Write to us

Still need help?

Email us with your device model, iOS version, and a brief description of the problem.

founders@easy-mapper.xyz

Helpful to include

Device model (e.g. iPhone 15 Pro)
iOS version
EasyMapper Studio version (visible in the app settings)
Projector make and model
Connection method: wired or AirPlay
A brief description of what you expected vs. what happened